Overview
Our refund, return, and exchange policy is simple, if you need to return or exchange an item, let us know using our Contact Form or via an email to questions@DiversLocker.store and we’ll agree the best way forward.
If an item needs to come back for whatever reason (defective, didn’t like it), let us know if you prefer a refund back to your original form of payment or if you prefer an exchange if it’s still available. Our aim is your satisfaction. Refunds, returns, and exchanges should be made within 60 days of receipt.
Several types of goods (most of which we do not offer) are exempt from being returned:
- Perishable goods such as food, flowers, newspapers or magazines
- Products that are intimate or sanitary goods, some health and personal care items
- Hazardous materials, or flammable liquids or gases
- Downloadable software products
To complete your return, we require the original order number for proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial or no refunds are granted:
- Items with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Items that are returned more than 60 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you havenโt received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If youโve done all of this and you still have not received your refund yet, please contact us using our Contact Form or via an email to questions@DiversLocker.store .
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email using our Contact Form or via an email to questions@DiversLocker.store so we can arrange the exchange.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, youโll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasnโt marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, please contact us using our Contact Form or via an email to questions@DiversLocker.store first with your order number so that we can arrange the refund, return, or exchange.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We donโt guarantee that we will receive your returned item.
Need help?
Contact us using our Contact Form or via an email to questions@DiversLocker.store for questions related to refunds and returns.